Frequently Asked Questions
What does my service include?
Will I be charged for calling 611 for pre-paid cell phones?
How do I check my remaining airtime on my mobile cell?
What do I do when I run out of airtime with any Spot Mobile prepaid cell phones?
Will I be able to receive calls on any Spot Mobile cell phones if I run out of airtime?
Where can I find International Rates?
What are my payment options for mobile cell & Spot Mobile phones for sale?
What happens if I don't talk for a whole minute or drop a call?
What do I do if accounts on Spot Mobile cell phones are suspended?
What do I do if I lose my mobile cell phone?
How do I find Spot Mobile stores in my area?
How long does it take my phone to be delivered in the mail?
What if I don't want mobile cell service anymore?
What if I travel outside my area code?
Is my Spot Mobile Phone covered under any warranty?
If I swicth to Spot Mobile, can I keep my same cell phone number?
Follow the easy steps to set up your prepaid account.
Activate a Phone
Activate a SIM card
Go to Spot Mobile Support.
Login or Register your number.
I want to...
Refill My Account
Activate My SIM Card/Phone
Port a Number
See the Coverage Map
Check My Balance
Check My Order Status
Talk to Customer Service
Check Approved Handsets
Shop Spot Mobile
Renew My Plan
Buy Add Ons
Buy a Handset
Buy a SIM Card
Help & Support
About Spot Mobile
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