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Frequently Asked Questions

What does my service include?

Will I be charged for calling 611 for pre-paid cell phones?

How do I check my remaining airtime on my mobile cell?

What do I do when I run out of airtime with any Spot Mobile prepaid cell phones?

Will I be able to receive calls on any Spot Mobile cell phones if I run out of airtime?

Where can I find International Rates?

What are my payment options for mobile cell & Spot Mobile phones for sale?

What happens if I don't talk for a whole minute or drop a call?

What do I do if accounts on Spot Mobile cell phones are suspended?

What do I do if I lose my mobile cell phone?

How do I find Spot Mobile stores in my area?

How long does it take my phone to be delivered in the mail?

What if I don't want mobile cell service anymore?

What if I travel outside my area code?

Is my Spot Mobile Phone covered under any warranty?

If I swicth to Spot Mobile, can I keep my same cell phone number?

Follow the easy steps to set up your prepaid account.

Activate a Phone
Activate a SIM card

Need help?
Go to Spot Mobile Support.

Login or Register your number.
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