Frequently Asked Questions
A. The Spot Mobile service includes access to Voicemail, Caller ID, Call Waiting and Three-Way Calling. When using Three-Way Calling feature, airtime charges and any applicable international rate for both numbers dialed will apply.
Q. Will I be charged for calling 611?
A. Calls to 611 is a free call and is available to allow you to Add minutes to your account and access customer service.
Q. How do I check my remaining airtime?
A. The east way is to call the automated IVR system by dialing 611 from your Spot Mobile Phone which is available 24 hours a day, 7 days a week and is designed to give you the Information you need right away. You can also call from a landline by dialing 1-877-450-2401.
Q. What do I do when I run out of airtime?
You can log into your account online or call customer service to buy more airtime. Online payment methods include Visa , MasterCard, Discover or Debit Card (must have Visa or MasterCard logo on it). Payment options at local retail locations may vary, but unlike online purchasing, they can accept cash.
Q. Will I be able to receive calls if I run out of airtime?
A. No, you will need to purchase additional time in order to make and receive calls.
Q. Where can I find International Rates?
A. For the most up to date International Rates click here
Q. What are my payment options?
A. Payment options at local retail locations may vary, but unlike online purchasing, they can accept cash. You can log into your account online or call customer service at the number listed at the top of the screen. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo and the CVV number located on the back).
Q. What happens if I don’t talk for a whole minute or drop a call?
A. All calls are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes. Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact customer service for assistance.
Q. What do I do when my account is suspended?
A. If your plan is suspended, you may be out of minutes. You can check your remaining minutes by calling the automated IVR or contacting customer service. If you are out of minutes, simply add minutes to your account to restore service.
Q. What do I do if I lose my phone?
A. If your phone has been lost or stolen, you can report it missing by calling customer service at 1-866-434-2353.
Q. How do I find stores in my area?
A. You can locate stores in your area by contacting customer service at 611 from your Spot Mobile Phone or by dialing 1-866-450-2353 from a landline.
Q. How long does it take my phone to be delivered in the mail?
A. All orders placed online are shipped via the USPS and take 3-10 days for delivery. Most orders placed before 3 PM PST, Monday through Friday, will be shipped on the same day. Orders placed after 3 PM or over the weekend will be shipped on the next business day. If you do not receive your phone within 10 days, please contact customer service for assistance and a tracking number. Note: Express Overnight Shipping orders should be delivered by the next day if order is placed before 3pm. If the order is placed after 3pm, it should be delivered on the second day.
Q.What if I don'''t want service anymore?
A. You will have service until your minutes expire on your account. If you do not want to continue with service simply do not purchase additional time.
Q. What if I travel outside my area code?
A. A higher airtime rates apply when calls are placed from "Roaming" areas.
Q. Is my Spot Mobile Phone covered under any warranty?
A. For Warranty information, please call 1-866-434-2353.